CHUMBA HELP CENTER

What is Chumba Casino?

Chumba Casino is a social casino that operates under a unique Sweepstakes model. Unlike traditional casinos, you do not need to spend money to play or win. We offer a wide variety of online slots, blackjack, roulette, and video poker games that you can play for fun or for the chance to win real prizes.

Our platform is available to players in most of the United States and Canada (excluding Washington, Idaho, and Quebec). We provide a safe, legal, and regulated environment for social gaming enthusiasts.

Is it free to play?

Yes! Chumba Casino is always free to play. When you sign up, you receive a welcome bonus of Gold Coins and Sweeps Coins. You can also collect free coins every day by logging into your account. Purchasing Gold Coins is optional and is not required to participate in our sweepstakes games.

Why do I need to verify my account?

Account verification, often referred to as KYC (Know Your Customer), is a legal requirement for redeeming prizes. It ensures that prizes are sent to the correct person, prevents fraud, and confirms that players meet the age and location requirements (18+ in eligible jurisdictions).

You can play games with Gold Coins without full verification, but to redeem Sweeps Coins for cash prizes or gift cards, your account must be fully verified.

What documents are required for verification?

To verify your identity, you will need to upload clear, color copies of two primary documents via our secure portal:

• Photo Identification: A valid government-issued ID such as a Driver's License, Passport, or State ID card. The name must match your account details exactly.
• Proof of Address: A document dated within the last 90 days that shows your full name and current residential address. Accepted documents include utility bills (water, gas, electricity), internet/phone bills, or bank statements.

If you are redeeming via bank transfer, you may also need to provide a recent bank statement linking your name to the account number.

What is the difference between the two coins?

Understanding our two virtual currencies is key to the Chumba experience:

• Gold Coins (GC): These are used for "Standard Play". They are for entertainment purposes only, have no monetary value, and cannot be redeemed for prizes. You can purchase GC packages to extend your playtime.
• Sweeps Coins (SC): These are used for "Promotional Play". You cannot purchase SC directly; they are always free. You can obtain them as a bonus when buying GC, through daily logins, or via mail-in request. Winnings obtained from playing with SC can be redeemed for real cash prizes or gift cards.

How do I get free Sweeps Coins?

There are three main ways to obtain free SC:

1. Daily Login Bonus: Log in to your account once every 24 hours to claim a free bonus of Gold Coins and Sweeps Coins.
2. Social Media Competitions: Follow Chumba Casino on Facebook and Instagram. We regularly host contests where you can win free SC by answering trivia or sharing posts.
3. Mail-In Request: You can receive free SC by sending a handwritten request card to our office. Please consult the official "Sweeps Rules" page for strict formatting requirements and the mailing address.

How do I redeem my winnings?

Once you have accumulated enough winning Sweeps Coins, you can redeem them for prizes. Click the "Redeem" button in the menu. You can choose to redeem via:

• Bank Account: Cash prizes sent directly to your checking account via ACH transfer.
• Gift Cards: Digital gift cards sent to your registered email address (often from major retailers like Amazon, Walmart, etc.).
• Skrill: Digital wallet transfer (if you used Skrill for purchase).

What are the limits and timeframes?

• Minimum Balance: You need a minimum balance of SC 100 for cash redemptions. For Gift Cards, the minimum is typically SC 10.
• Playthrough: All SC must be played through 1x before redemption. (e.g., If you get 10 free SC, you must place 10 SC in bets before those funds are redeemable).
• Processing Time: Redemptions are processed by our internal team daily. Once approved, bank transfers usually take 3-5 business days to clear. Gift cards are often delivered within 24 hours.

The game won't load. What should I do?

If you are experiencing issues with games loading, freezing, or crashing, please try the following steps:

1. Clear Cache & Cookies: This is the most common fix. Go to your browser settings and clear browsing data.
2. Update Browser: Ensure you are using the latest version of Google Chrome, Firefox, or Safari.
3. Check Internet: A stable connection is required. Try switching from Wi-Fi to mobile data or vice versa.
4. Disable Ad Blockers: Some ad-blocking extensions can interfere with game pop-ups. Try disabling them for Chumba Casino.